Refund policy

SBOeyes – Return and Refund Policy

At SBOeyes, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

Right of Withdrawal (EU Customers)

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, please contact us at info@sboeyes.com within 14 days of delivery and provide your order number.

Return Conditions

To be eligible for a return:

  • The item must be returned within 14 days of your withdrawal request.

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging whenever possible.

  • The customer is responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom-made or personalized products.

  • Items that have been used, worn, damaged, or altered after delivery.

  • Gift cards, if applicable.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [YOUR EMAIL ADDRESS].

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item and packaging.

We will review the issue and offer an appropriate solution, such as a replacement or refund.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a reasonable period, depending on your payment provider.

Original shipping charges are non-refundable except where required by applicable law.

Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us at:

info@sboeyes.com

Thank you for shopping with SBOeyes.